User Experience Optimization and Technical Content AuthoringUser Experience (UX) Optimization is about solving problems in real people’s lives and helping people to attain their goals with a digital product. UX professionals deal with users’ pain points, investigate how to eliminate them, and design solutions for them.
Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach to design. These benefits actually materialize only once people have used a product or service. They can extend broadly to other people and communities. The tools that people choose to use can impact many others. |
Thus, it is very important that experience outcomes engender positive feedback. Often, company slogans say, “We want to change the world,” but the products they create don’t reflect that idealism. The work UX professionals do and the value we contribute can help our clients.
Technical content authoring is the development of technical user guides that are written to the comprehension of the user audience and are comprehensive, reducing the need to technical support.
Technical content authoring is the development of technical user guides that are written to the comprehension of the user audience and are comprehensive, reducing the need to technical support.
Recommendation about Susyn Stecchi from Michael Collins, PMP, CPM, IT Project Manager at Hillsborough County Clerk of Court & Comptroller
"I have known Susyn for almost 4 years. I worked as a project manager alongside Susyn as she performed duties as our Website Manager. Her responsibilities included UX testing from the customer’s perspective to make sure that the customer’s experience was optimal, and that the language that the customer sees for the product or service is written to their comprehension level. She provided solid research of online services for some of my projects that we might be considering for such types of options. She created many step-by-step user guides for new digital products and services for both internal and external audiences on my projects as well as others. She is very creative and wrote information pages for the customers to explain what the product or service is and why they might want to use it. She designed explainer visuals to support the outreach for new digital products and services. She is very reliable to work with and her work is thorough. She was ready and willing to accommodate projects’ schedules when necessary. She is a very thoughtful person who provided insight and suggestions on my projects and supported me as a colleague when I came to her with questions or asking for help."
Women-owned and veteran-owned sole proprietor